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Our Core Values

  • We take initiative.
  • We take it upon ourselves to learn, understand and resolve problems.
  • We speak up honestly, in a way that moves the action forward.
  • We work hard, are dedicated and go the extra mile to achieve results.
  • We set realistic goals and do not overcommit. We create clarity and avoid misunderstandings by discussing expectations up front.
  • We honor commitments and are accountable for our performance. This includes doing what we say every time. If a commitment cannot be met, we notify others early and propose solutions that will get us back on track.
  • We work efficiently and quickly without sacrificing quality.
  • We can be counted on to be on time and prepared.
  • We take pride in the quality of everything we do. The quality of our actions makes a statement about us and we make sure it is a statement of excellence.
  • We continually evaluate ways to improve.
  • We model a positive behavior in front of our peers.
  • We approach each project with a willingness to succeed.
  • We look for ways to help our colleagues and customers achieve success.
  • We are unselfish and don’t blame others for mistakes. Instead, we fix mistakes by focusing on solutions.
  • We gather all the facts before making conclusions and operate with the understanding that people are good and their intent is positive.
  • We communicate thoughtfully and have an optimistic attitude.
  • We put the success of the team ahead of the individual.
  • We look at things through our customers eyes.
  • We respond quickly and politely to customer calls and emails.
  • We ensure the customer’s experience is positive and memorable.
  • We understand that our actions have far-reaching financial and health implications for our customers.
  • We understand the customer’s expectations and make every effort to satisfy them.
  • We respect the customer’s time and value their business.


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